Through the Lens of a PaleoScanner: VP of Customer Success Pierre Le Guern on Maximizing Client Success and Building the Next Best-In-Class Subsurface Interpretation Platform
Through the Lens of a PaleoScanner is our new monthly series spotlighting team members who shape our talent and culture from all corners of the business.
Pierre joined Eliis in 2024 as VP of Customer Success, based in Stavanger, Norway. During our 2024 Get Together in Sommières, we sat down with him to discuss his experience at Eliis and the vital role of customer success in the development and deployment of PaleoScan™. The conversation didn’t end there—we recently caught up with him as he led the set up of our on-the-ground efforts in Norway, establishing our new representation office in Stavanger. We’re excited to share more about the person dedicated to helping customers maximize the value of PaleoScan™, aligning it with their needs to tackling those critical subsurface challenges.
Tell us a bit about yourself—where are you from, and what’s your background?
I am a geologist by background. Being from the French Alps, I have always been fascinated by geology for as long as I can remember. I studied geology and geophysics at the University of Geneva and the École Polytechnique Fédérale de Lausanne (Switzerland). During this time, I had the incredible opportunity to conduct fieldwork around the globe (Europe, Africa, the Middle East, and Australia) and to meet extraordinary and renowned geologists.
I worked for an operating company in their exploration department and realized that exploration was truly my passion. I then spent almost 20 years in the R&D department of a service company, focusing on seismic interpretation, and was based in Norway, where I have lived since 2005. I joined Eliis in October 2024.
What’s your role at Eliis, and what does your day-to-day work involve?
I am working as the VP of Customer Success. My main task is to ensure that PaleoScan users optimize their use of the software, leveraging it to enhance their subsurface workflows and create measurable value while also gathering their feedback and needs. This involves a lot of interaction with our clients, allowing us to truly understand their challenges. We then work together to address these challenges and create the best possible outcomes, with the support of our R&D and product teams.
What excites you most about the expansion into Norway, and how will the new office enhance customer success and support in the region?
We inaugurated our Norwegian office in Stavanger this month with an opening event attended by many of our current and future customers. The positive energy from this event will always stay with me.
The highlight of this event was the openness of our clients, even sharing, through two really inspiring presentations, their experience using PaleoScan with their peers from other companies. This openness and the feedback we received confirmed what we already suspected: being a PaleoScan user is not just about applying state-of-the-art solutions designed for geologists—it’s also about being part of a vibrant, open, and dynamic community.
Having our office in Norway allows us to be closer than ever to this community, enabling us to act and respond even faster. This ensures dedicated, tailor-made support for all our Scandinavian customers.
Eliis Get Together 2024
In 2024, we held our inaugural global Get Together at the beautiful Château De Pondres in Sommières, South of France. During two days of team building, knowledge sharing and workshops, we also took the opportunity to sit down and have a chat with some of the team. Here's what Pierre had to say about life at Eliis.
How does Eliis’ approach to customer success set us apart in the industry?
The main advantage Eliis brings to our clients is also what motivated me to join the company: PaleoScan™ is evolving at an exceptional pace, with G&G sciences, innovation, and user experience at its core. Built on fundamental geological principles, PaleoScan™ is a powerful and integrated subsurface interpretation solution.
This, combined with highly responsive product and development teams, a creative R&D department, and dedicated support, is part of what sets Eliis apart. The involvement, creativity, and motivated attitude of my colleagues also make us a highly appreciated company to work with in the energy industry, from core Oil and Gas to Carbon Storage and New Energies.
What has been your most rewarding experience at Eliis so far?
Since I started with Eliis, I have been working with highly skilled, motivated colleagues. The energy, proactivity, and responsiveness at Eliis make every day rewarding. The ultimate reward comes when we help unlock our customers' subsurface challenges—not just as a service provider, but as an extension of their team, working alongside them to find the best solutions.
What do you enjoy most about working with the global Eliis team?
I am based in Norway and
I have a global role. Being in contact with my colleagues around the world is
an infinite source of new learnings, both in terms of geological challenges and
understanding what our customers need.
We all share the same
goals, high motivation, and commitment to helping our customers in the best way
we can, but we have different backgrounds and bring different approaches. We learn from each other every day, and as a result, I feel like I
am constantly improving.
What’s one thing customers might not realize about how we support them behind the scenes?
Behind the scenes, we embed ourselves in our customers’ daily workflows, ensuring they have the support they need exactly when they need it.
- We listen and act. The speed at which our teams implement and deploy innovations based on customer feedback is truly the fastest I have ever seen. We don’t just collect feedback—we turn it into real improvements that make a difference.
- Technical support that sets the bar. Our dedicated teams respond in less than four hours once a ticket is submitted, thanks to our highly skilled G&G experts positioned in every time zone—one of the best support systems I have ever seen. No matter where or when support is needed, the global Eliis team is always there to help.
- Mentoring. We take the time to review each customer’s specific subsurface workflows, helping them optimize their use of PaleoScan™. Whether it’s tackling interpretation challenges or fine-tuning tools for better data quality, we work closely with our customers to ensure they get the most out of their interpretation.
If you could describe Eliis in three words, what would they be?
Dedication, energy, and innovation: dedicated to creating state-of-the-art tools for geologists, with highly reactive and energetic R&D and product teams developing innovative solutions at a very fast pace.